CONDITIONS OR RESTRICTIONS ON THE SUPPLY OF GOODS AND SERVICES

1. Scope of Supply

Tuyetlan Orchidsilk offers the following through its website:

• Ready-to-wear fashion products;
• Made-to-Order/Bespoke services; and
• Alteration services or other related services announced from time to time.

The supply of any product or service is subject to stock and material availability, production capacity, the delivery destination and the conditions set out below.

2. Conditions for Ready-to-Wear Products

The purchase of ready-to-wear products is subject to:

• Stock availability;
• Available colours and sizes;
• The quantity requested by the customer;
• The ability to deliver to the address provided; and
• Completion of payment in accordance with the Payment Policy.

Adding a product to the shopping cart does not mean that the product has been reserved or that the order has been confirmed.

If a product becomes unavailable after an order or payment has been made, Tuyetlan Orchidsilk will inform the customer and allow the customer to:

• Select another product;
• Wait for restocking; or
• Receive a refund of the amount paid for the unavailable product.

3. Conditions for Made-to-Order Services

A Made-to-Order/Bespoke order will proceed only after:

• Tuyetlan Orchidsilk confirms that the design can be produced;
• The principal style, material and requirements have been agreed;
• The required measurements or reference garment have been received;
• The estimated completion time has been confirmed; and
• The customer has paid the agreed deposit.

Depending on the design, Tuyetlan Orchidsilk will provide the customer with a specific list of required measurements and the corresponding measurement instructions.

Made-to-Order/Bespoke services are governed by the Made-to-Order/Bespoke Service Policy and are not subject to the return and exchange policy applicable to ready-to-wear products.

4. Quantity Limits

Tuyetlan Orchidsilk may limit the quantity of products in an order where:

• Available stock is insufficient;
• A product is included in a promotional programme;
• A large-volume order requires separate confirmation;
• There are indications of speculation, fraud or abuse of a policy or promotion; or
• Production or supply capacity is limited at the time of ordering.

For large-volume orders, customers should contact Tuyetlan Orchidsilk directly to confirm the price, schedule and supply conditions.

5. Delivery Coverage

Tuyetlan Orchidsilk supports delivery within Vietnam and to selected countries and territories where suitable shipping services are available.

International delivery may be restricted by:

• The carrier's service coverage;
• Import and export rules in the destination country;
• Customs rules and procedures;
• A remote or difficult-to-access delivery address;
• Natural disasters, war, strikes, epidemics or transport disruption; or
• Other restrictions beyond Tuyetlan Orchidsilk's reasonable control.

Estimated international delivery time is 5–30 days, depending on the destination country, shipping service and customs procedures.

6. Taxes and Obligations for International Orders

International customers are responsible for:

• Providing the correct name, telephone number and delivery address;
• Checking import requirements in the destination country; and
• Paying import duties, local taxes, customs charges or other destination-country fees, unless otherwise agreed.

Tuyetlan Orchidsilk cannot guarantee that an international order will not incur taxes or fees in the destination country.

7. Product-Related Limitations

Actual colours may differ slightly from website images because of device displays, lighting conditions or fabric dye-lot variations.

Size and fit may vary depending on:

• The design of the product;
• The material and its stretch;
• The construction of the product; and
• The wearer's body characteristics.

Customers should consult the size guide or contact Tuyetlan Orchidsilk for advice before placing an order.

8. Circumstances in Which an Order May Be Refused or Cancelled

Tuyetlan Orchidsilk may refuse, suspend or cancel an order where:

• The order information is incomplete or inaccurate;
• Payment cannot be verified;
• The product or required material is unavailable;
• Delivery cannot be made to the address provided;
• There are indications of fraud, impersonation or abuse of a promotion;
• The price or product information contains an obvious data-entry or technical error;
• The customer's request is impracticable or appears to violate applicable law; or
• An event beyond reasonable control occurs.

If a paid order cannot be fulfilled, Tuyetlan Orchidsilk will notify the customer and handle the amount paid in accordance with the Return and Refund Policy.