WARRANTY POLICY

Applicable to ready-made products purchased through the Tuyetlan Orchidsilk website.

Note: This Policy does not apply to Made-to-Order or Bespoke products, which are governed by the separate Made-to-Order and Bespoke Service Policy.

1. Purpose and scope

This Policy defines the warranty period, eligible defects and warranty procedure for ready-made products.

2. Warranty period

The warranty period is thirty (30) days from the date the customer receives the product.

3. Eligible defects

Warranty support is available for defects arising from production or finishing, including:

• Opened seams;
• Loose or broken stitching;
• Buttons detached due to a technical fault;
• Zipper faults caused by manufacture; and
• Other technical defects determined to be attributable to Tuyetlan Orchidsilk.

Warranty service may include repair, replacement of a defective component or another appropriate solution.

4. Exclusions

The warranty does not cover:

• Normal wear and tear;
• Damage caused by improper use, storage, cleaning or care;
• Tears, burns, scratches, deformation or external impact;
• Damage caused by chemicals, bleach or substances affecting the material;
• A product repaired, altered or structurally changed by the customer or a third party; or
• Damage caused by accident, natural disaster or another event beyond Tuyetlan Orchidsilk’s reasonable control.

5. Warranty request procedure

Step 1: Contact Tuyetlan Orchidsilk and provide the customer’s name, order information, photos or video showing the condition, and a description of the defect.

Step 2: Tuyetlan Orchidsilk reviews the information and assesses the product.

Step 3: If eligible, Tuyetlan Orchidsilk provides suitable handling or return instructions.

6. Warranty costs

Domestic orders

If an eligible defect is attributable to Tuyetlan Orchidsilk, it will bear reasonable repair and shipping costs.

International orders

The solution will be considered case by case, taking into account the destination, nature of the defect, repair cost and actual shipping cost.

7. International warranty solutions

For an eligible international claim, Tuyetlan Orchidsilk may:

• Guide the customer to obtain a local repair and reimburse part or all of a reasonable repair cost;
• Repair the product when it is brought or sent back to Vietnam; or
• Agree on another suitable solution.

Because international shipping can be disproportionate to a minor repair, the customer will not automatically be required to return the product to Vietnam unless the parties agree otherwise.

8. Processing time

Warranty handling generally takes seven to fifteen (07–15) business days, depending on the defect, product condition and agreed solution.

If additional time is required, Tuyetlan Orchidsilk will inform the customer.

9. Refusal of warranty service

Warranty service may be refused where:

• The product is not eligible;
• The customer does not provide sufficient information for verification; or
• There is evidence of fraud or abuse.

10. Amendments and effective date

This Policy applies together with the Purchase, Payment, Shipping, Order Inspection and Return, Exchange and Refund Policies.

Tuyetlan Orchidsilk may update this Policy to reflect changes in law or business operations. The updated version and its effective date will be published on the website.

Unless otherwise required by law, an update will not adversely affect an order confirmed before the update takes effect.

This Policy is effective from 27 July 2026.