ORDER INSPECTION POLICY

Applicable to ready-made products purchased through the Tuyetlan Orchidsilk website.

1. Purpose and scope

This Policy explains how customers should inspect a parcel and report discrepancies when receiving ready-made products.

2. Inspection upon receipt

Customers are encouraged to inspect:

• The external condition of the parcel;
• The number of items;
• Product name, colour and size;
• Visible product condition; and
• Included accessories, labels or documents, if any.

Inspection should not involve wearing, washing, altering or otherwise using the product beyond what is reasonably necessary to verify the order.

3. Inspection in the presence of the carrier

Where the carrier permits co-inspection, the customer may check the parcel in the carrier’s presence.

If the carrier does not permit opening before acceptance, the customer should inspect the goods as soon as possible after receipt.

4. Evidence

Photos or an unpacking video may help verify damage, shortage or delivery of an incorrect product. However, an unpacking video is not an absolute condition for accepting a complaint.

Tuyetlan Orchidsilk may request reasonable evidence appropriate to the circumstances.

5. Reporting period

To facilitate verification of shortage, incorrect delivery or transit damage, customers are encouraged to notify Tuyetlan Orchidsilk within seventy-two (72) hours after receipt.

The 72-hour period is a recommended timeframe for delivery verification. It does not remove the right to request a return or exchange within seven (07) days or the right to warranty service for eligible technical defects.

Reports submitted after 72 hours will still be received and considered based on the evidence and actual condition of the product.

6. How to report an issue

The customer should provide:

• Name and contact details;
• Order number;
• A description of the issue;
• Photos or video, where available; and
• Other information reasonably required for verification.

7. Resolution

After verification, Tuyetlan Orchidsilk will discuss an appropriate solution with the customer in accordance with the Purchase Policy, Shipping Policy, Return, Exchange and Refund Policy and Warranty Policy.

8. Amendments and effective date

Tuyetlan Orchidsilk may update this Policy to reflect changes in law or business operations. The updated version and its effective date will be published on the website.

Unless otherwise required by law, an update will not adversely affect an order confirmed before the update takes effect.

This Policy is effective from 27 July 2026.