PURCHASE POLICY

Applicable to ready-made products offered through the Tuyetlan Orchidsilk website.

Note: This Policy does not apply to Made-to-Order or Bespoke services. Such services are governed by the separate “Made-to-Order and Bespoke Service Policy” published on the website.

1. Scope of application

This Policy applies to customers purchasing ready-made products through the Tuyetlan Orchidsilk website.

By placing an order, the customer acknowledges that they have read, understood and agreed to this Purchase Policy and the other policies published on the website.

2. Product information

Tuyetlan Orchidsilk endeavours to provide accurate information concerning:

• Product name;
• Material;
• Colour;
• Measurements or size;
• Price; and
• Product images.

Due to differences in device displays, lighting conditions and fabric dye lots, the actual colour of a product may vary slightly from the images displayed on the website.

3. Ordering process

Customers may place an order as follows:

Step 1: Select a product on the website.

Step 2: Submit an order request through the website form or an official Tuyetlan Orchidsilk contact channel.

Step 3: Tuyetlan Orchidsilk checks availability and confirms the product price, shipping fee and order details.

Step 4: The customer provides delivery information and selects an available payment method.

Step 5: The order is confirmed after Tuyetlan Orchidsilk confirms receipt of payment, unless otherwise agreed with the customer.

4. Order confirmation

An order is confirmed only when:

• The order information is complete and valid;
• The product is available; and
• The required payment or deposit, if any, has been confirmed.

If a product is unavailable or an unexpected issue arises, Tuyetlan Orchidsilk will notify the customer and offer an appropriate option, which may include:

• Selecting another product;
• Waiting for restocking; or
• Receiving a refund of the amount paid.

5. Prices

Prices are listed in Vietnamese Dong (VND), unless another currency is displayed.

Prices may be adjusted from time to time without prior notice. Any adjustment will not affect an order already confirmed.

Applicable taxes, if any, will be handled in accordance with Vietnamese law.

6. Payment

Customers may use a payment method supported and confirmed by Tuyetlan Orchidsilk at the time of purchase, including:

• Bank transfer;
• Online payment through an integrated payment gateway;
• An international money-transfer service supported by Tuyetlan Orchidsilk; or
• Another method agreed by both parties before payment.

International payments may be subject to bank charges, foreign-exchange fees or transaction fees imposed by the relevant service provider.

7. Order cancellation

A customer may request cancellation before the order is handed over to the carrier.

Once an order has been handed over to the carrier, cancellation will be considered on a case-by-case basis.

Where an order has been prepaid, any applicable refund will be processed in accordance with the Return, Exchange and Refund Policy.

8. Customer rights and responsibilities

Customers have the right to:

• Receive adequate product information;
• Receive assistance during the purchasing process; and
• Have their personal information protected in accordance with the Privacy and Personal Data Protection Policy.

Customers are responsible for:

• Providing accurate and complete information;
• Paying the full order amount when due;
• Inspecting the goods upon delivery; and
• Complying with the terms and policies published on the website.

9. Rights and responsibilities of Tuyetlan Orchidsilk

Tuyetlan Orchidsilk may:

• Refuse an order showing signs of fraud;
• Refuse a transaction where customer information is inaccurate or insufficient; and
• Suspend or cancel an order in a force majeure event.

Tuyetlan Orchidsilk is responsible for:

• Supplying products consistent with their description;
• Arranging delivery in accordance with the Shipping Policy;
• Supporting customers during the purchasing process; and
• Handling complaints in good faith and in accordance with applicable law.

10. Force majeure

Tuyetlan Orchidsilk will not be liable for delay or failure to perform an obligation caused by an event beyond its reasonable control, including natural disasters, epidemics, war, strikes, transport disruptions, government action, power outages, system failures or other force majeure events.

Tuyetlan Orchidsilk will make reasonable efforts to inform affected customers and propose an appropriate solution.

11. Complaints

Purchase-related complaints may be submitted to:

• Hotline: +84938077701
• Email: trangianghi77701@gmail.com
• Address: 124 Le Thanh Ton Street, Ben Thanh Ward, Ho Chi Minh City, Vietnam

Tuyetlan Orchidsilk will acknowledge a complete complaint within two (02) business days.

Tuyetlan Orchidsilk will review the matter and respond with a proposed resolution within no more than seven (07) business days. If product inspection or coordination with a third party makes additional time necessary, the customer will be informed.

12. Amendments and effective date

Tuyetlan Orchidsilk may update this Policy to reflect changes in law or business operations. The updated version and its effective date will be published on the website.

Unless otherwise required by law, an update will not adversely affect an order confirmed before the update takes effect.

This Policy is effective from 27 July 2026.