SHIPPING POLICY

Applicable to ready-made products purchased through the Tuyetlan Orchidsilk website.

Note: Delivery arrangements for Made-to-Order or Bespoke products are governed by the separate Made-to-Order and Bespoke Service Policy.

1. Scope

This Policy applies to domestic and international delivery of ready-made products sold through the website.

2. Delivery areas

Tuyetlan Orchidsilk delivers throughout Vietnam and to countries or territories supported by its carriers.

International availability may depend on the destination, customs restrictions, carrier coverage and applicable law.

3. Order processing

Orders are prepared after product availability, customer information and payment have been confirmed.

The customer will be informed if additional processing time is required.

4. Estimated delivery time

Domestic delivery generally takes two to seven (02–07) business days, depending on the destination and carrier.

International delivery generally takes five to thirty (05–30) days, depending on the destination country, selected service, customs clearance and carrier.

The above periods are estimates and exclude Sundays, public holidays, customs delays, force majeure events and delays outside Tuyetlan Orchidsilk’s reasonable control.

5. Shipping fees

Shipping fees are calculated according to destination, parcel weight and dimensions, service level and carrier charges.

The applicable fee will be displayed or communicated before the order is confirmed.

For international orders, the customer may also be responsible for customs duties, import taxes, brokerage fees or destination-country charges, unless otherwise agreed.

6. Carrier and tracking

Tuyetlan Orchidsilk may select or change a suitable carrier. If a change materially affects a previously confirmed shipping fee or delivery estimate, Tuyetlan Orchidsilk will notify and discuss the change with the customer.

Tracking information will be provided when available.

7. Customer responsibilities

The customer must provide a complete and accurate recipient name, address, telephone number, email address and any information required for customs clearance.

Tuyetlan Orchidsilk is not responsible for delay, failed delivery or additional cost caused by inaccurate or incomplete customer information.

8. Delivery attempts and unclaimed parcels

If delivery fails because the customer cannot be contacted, refuses delivery without a valid reason, or does not collect the parcel, the customer may be responsible for redelivery, return, storage and other charges.

For an international parcel returned to Vietnam, the parties will discuss the appropriate next step and related costs.

9. Loss or damage in transit

Customers should inspect the parcel upon receipt and promptly notify Tuyetlan Orchidsilk of visible damage, shortage or delivery of the wrong product.

Tuyetlan Orchidsilk will coordinate with the carrier and customer to verify the incident and determine an appropriate remedy.

10. Force majeure and customs delays

Tuyetlan Orchidsilk is not liable for delays caused by customs inspection, destination-country restrictions, natural disasters, epidemics, war, strikes, transport disruption, government action or other events beyond reasonable control.

Tuyetlan Orchidsilk will provide available information and reasonable assistance.

11. Amendments and effective date

Tuyetlan Orchidsilk may update this Policy to reflect changes in law or business operations. The updated version and its effective date will be published on the website.

Unless otherwise required by law, an update will not adversely affect an order confirmed before the update takes effect.

This Policy is effective from 27 July 2026.